FAQs / Help
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What is the Collection Museum
We combine Lincolnshire’s Archaeology Museum and The Usher Gallery.
We are operated by Lincolnshire County Council in partnership with the City of Lincoln Council, Arts Council England, The British Museum and the Art Fund. We are supported by the Friends of Lincoln Museums and Art Gallery, the Usher Trust and the Heslam Trust.
How do I use my online tickets?
You will be emailed an order confirmation that will include your unique Booking Reference Number and a barcode that also contains this number. You may make a note of this number and take with you when you visit the Collection Museum in place of a ticket, although we suggest printing out the email as this will contain a barcode which will grant you quicker access.
Do you issue refunds?
No, we regret we are unable to issue refunds online.
What happens when I buy a ticket online?
On completion of your order, you will be emailed an online ticket containing a barcode and booking reference number. Present this ticket on arrival, or if you don’t have a printer, simply make a note of the Booking Reference Number.
I don't have a printer...
You do not have to print out the 8 digit booking reference – simply make a note of the Booking Reference Number and take it with you, coupled with some ID.
Can I purchase a ticket on the day?
If there are spaces available you can book on the day, but if we are full, then you cannot.
But you can book in store for another date.
How can I get in contact with you?
General Enquiries : firstname.lastname@example.org